Refund Policy

Last updated: February 2026

We want you to be confident in your purchase. This policy outlines our refund terms for each service tier.

Program Library (One-Time Purchases)

No refunds.

All Program Library programmes are non-refundable due to the instant digital delivery of the product. Once you purchase a programme, you receive immediate access through your account on our website, and the content cannot be "returned."

If you experience technical issues accessing your programme (e.g., access not granted, missing content), contact us at info@ohanlonperformance.com and we will resolve the issue promptly.

Before you buy:

• Read the product description carefully to ensure it matches your goals and training level.
• Check the FAQ section on the Shop page for common questions.
• If you're unsure which program is right for you, contact us before purchasing.

If you want a refundable option, consider Custom Programming (see below).

Custom Programming (Monthly Subscription — €63/mo)

14-day refund on first month only.

If you subscribe to Custom Programming and decide it's not the right fit, you can request a full refund within 14 days of your first payment.

Conditions:

• This refund policy applies only to your first month of subscription.
• You must request the refund within 14 days of your initial payment date.
• After the 14-day window, no refunds are provided for any subsequent months.
• You can cancel at any time. If you cancel after 14 days but before your next billing date, your subscription will remain active until the end of your current billing period (no pro-rated refund).

How to request a refund:

Email info@ohanlonperformance.com with the subject line "Refund Request — Custom Programming" and include your name and the email address used for your Stripe payment.

Teams (Contact for Pricing)

14-day refund on first month only.

The same refund policy as Custom Programming applies to Teams subscriptions:

• Full refund available within 14 days of your first payment.
• No refunds after the 14-day window.
• You can cancel at any time. Cancellation after 14 days remains active until the end of the current billing period (no pro-rated refund).

How to request a refund:

Email info@ohanlonperformance.com with the subject line "Refund Request — Teams" and include your name and the email address used for your Stripe payment.

EU Consumer Rights Directive

Under the EU Consumer Rights Directive, consumers have a 14-day "cooling-off period" to cancel online purchases of services. However, this right does not apply to:

• Digital content delivered immediately — By purchasing a Program Library program, you expressly agree to immediate delivery and waive your right to cancel.
• Services that have already begun — For Custom Programming and Teams subscriptions, once your first month's program is delivered via the training app, the service has commenced. You may still request a refund within 14 days (as outlined above), but this is a discretionary refund offered by us, not a legal requirement.

Refund Processing

All approved refunds are processed via Stripe, the payment processor used for your original purchase.

Timeline: Refunds are typically processed within 5-10 business days and will appear in your account depending on your bank's processing time.

Method: Refunds are issued to the original payment method used at checkout (e.g., the same credit or debit card).

Chargebacks

If you dispute a charge with your bank (chargeback) instead of contacting us first, we reserve the right to:

• Suspend your access to all services immediately.
• Block future purchases from your email address or payment method.

Chargebacks are costly and time-consuming for small businesses. If you have an issue with a charge, please contact us first at info@ohanlonperformance.com so we can resolve it directly.

Questions?

If you have any questions about this refund policy or need assistance, contact us at:

Email: info@ohanlonperformance.com